The Importance of a Good Attitude
Customer Service, Leadership, Working in Sports, Smiling Faces
He or She Might Be Thinking About...
I don’t feel like its worth it to think positive.
People make fun of me when I am too positive.
No one wants to be criticized for being a cheerleader.
Having a good attitude is much easier said than done.
I don’t feel like I get credit for being a good person. People want performance, not being nice.
Sometimes fans and other employees just rub me the wrong way.
It's really hard to be positive when it's pouring down rain or freezing cold outside.
I have to try really hard to be positive and outgoing.
It's exhausting to be happy and bubbly all of the time.
How am I supposed to be positive and have a good attitude when I'm dealing with a crazy screaming customer?
My job would be much easier if the customers had good attitudes.
These customers are acting like their problem is my own fault! I wish they understood I'm just a service representative.
My job would be great if I didn't have to work with angry customers.
Words That Might Be Encouraging
Every day might not be good...but there is something good in every day.
Show gratitude when someone does anything to help you achieve your objectives.
You catch more flies with honey than vinegar.
Seeing the positive qualities in others helps bring out the positive qualities in yourself.
Use positive messaging, instead of being negative.
80% of the message you're trying to convey lies in your delivery. Be kind anmd confident.
Practice thankfulness in everything you do.
Appreciate the little wins along the way.
Smile as your default position.
Develop relationships with the people you care about. They'll help you get through your toughest days.
Be willing to stand alone to do the right thing.
I know it's tough, but you're doing a great job. Keep up the good work!
Words That Might Be Discouraging
Your job sounds awful!
Nice guys finish last.
Only the strong survive in a job like that.
A bad experience with one customer really doesn't matter.
Being too nice is a sign of weakness.
You have to develop sharp elbows to survive.
Nobody is really going to know if you're nice to the customers or not.
How do you not lose your mind everyday dealing with customers?
I'd hate to have your job.
Why don't you just get another job?
Sounds like a bunch of unnecessary drama if you ask me.
Just get over it and do your job.
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